Sales on store.olfsoftware.fr website are invoiced by MEDIANIM, for digital products supplied by OLF SOFTWARE. Placing an order on our website implies full acceptance of our terms and conditions of sale.
Article 1 : Application and enforceability of terms and conditions of sale
The present terms and conditions of sale are systematically brought to the attention of each buyer to enable him/her to place an order. Consequently, the act of placing an order implies the buyer's full and unreserved acceptance of these terms and conditions of sale, to the exclusion of any other documents, such as prospectuses or catalogs issued by the seller, which are for information purposes only. In the absence of express acceptance by the buyer, any condition to the contrary shall be unenforceable against the seller, regardless of when it may have been brought to the seller's attention. The fact that the seller does not invoke any of the present general conditions of sale at a given time may not be interpreted as a waiver of the right to invoke any of the said conditions at a later date.
Article 2 : Ordering
2.1: The information provided by the purchaser when placing an order is binding: the vendor cannot be held responsible for any errors in the contact details.
Article 3 : Prices and ordering
3.1: All orders, whatever their origin, are payable in EURO.
3.2: For orders within metropolitan France, VAT “France” will be applied, even for professional customers.
3.3: For orders to countries within the European Union, the local VAT rate will be applied, unless the customer is a professional with a valid VAT number. The customer will be held responsible if the VAT number provided is no longer valid or erroneous, and may be subject to tax penalties in his country.
Article 4 : Unavailability of products
4.1: In certain cases, for example for an update, products may be indicated as unavailable.
4.2: Products that are no longer offered (deprecated) will no longer be displayed.
Article 5 : Right of withdrawal
5.1: The purchaser has the right to withdraw from the contract within 14 days of receiving the activation codes or downloading the product. Simply use the following model:
| WIDTHDRAWAL FORM | |
| Seller : | MEDIANIM SARL |
| Address : | 67 rue st jacques 75005 PARIS, France |
| Phone : | +33 1 30 40 15 50 |
I notify the right to withdraw for this (these) product(s): |
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| Reference: | |
| Order # : | |
| Order date: | |
| Company/Name: | |
| Address: | |
| Date: | |
| Signature: | |
5.2: Refunds will be made within 30 days of deactivation of the licenses.
5.3: Activated licenses are non-refundable. Your right of withdrawal can only apply to unused license keys.
Article 6 : Bank rejection
6.1: Any order dispute must be made with the sales team by email or telephone.
6.2: Any credit card rejection operation carried out by the customer will irrevocably result in the customer being blacklisted by the site and its commercial partners. No further orders or subscriptions may be placed by the offending customer.
6.4: Any unjustified or untimely opposition will, in addition to the recovery of invoices issued, result in administrative costs being charged to the customer. Unjustified stop payments may, in certain cases, be qualified as fraud and breach of trust. It may also lead to criminal prosecution if a complaint is lodged by the merchant, particularly if you have used the software or products.
Article 7 : Disputes
7.1: Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in those who take the trouble to explain their situation. In the event of a dispute, the customer should first contact the company to seek an amicable solution. Any customer may refer the matter to a conciliator of justice, and the company is affiliated with CM2C.